VoxDirect customers missing Welcome Messages

Incident Report for Voxox

Resolved

Issues with Welcome Texts have now been resolved. Please reach out to our Support Team if you continue to experience any problems surrounding that feature.

Posted Nov 16, 2020 - 20:44 PST

Identified

We have identified the issue and are working to implement a fix.

Posted Nov 16, 2020 - 15:54 PST

Investigating

We're investigating an issue where text marketing welcome messages are missing for some customers.

Posted Nov 16, 2020 - 13:11 PST

This incident affected: VoxDirect (Online Management Portal, SMS Service).