Our engineering team has been able to apply the fix to our network services, and all services have been restored while being actively monitored.
Posted Apr 18, 2023 - 21:10 PDT
Update
For Wholesale and Enterprise Customers:
Alternative methods of terminating traffic is available. Please reach out to our NOC via email (support@voxox.com) or through Skype (VoxoxNOC) for instructions on the available alternatives.
Posted Apr 18, 2023 - 11:15 PDT
Update
Voxox engineers are continuing to work on restoring services.
Posted Apr 18, 2023 - 03:53 PDT
Update
Our engineers are still working on applying the fix to restore services.
Posted Apr 17, 2023 - 19:30 PDT
Identified
The issue has been identified through an offending vendor. We are currently working to implement a fix.
Posted Apr 17, 2023 - 16:39 PDT
Investigating
Voxox Engineers are investigating reports that all calling serivces are impaired, including access to management portals.