tag:status.voxox.com,2005:/historyVoxox Status - Incident History2024-03-28T22:23:11-07:00Voxoxtag:status.voxox.com,2005:Incident/197545282024-01-18T10:00:29-08:002024-01-18T10:00:29-08:00Voxox Prime SIP - Call Impairement<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:33</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:51</var> PST</small><br><strong>Investigating</strong> - Voxox Engineers are currently investigating reports that calls are not completing as expected for a select customer set on the Voxox Network.</p>tag:status.voxox.com,2005:Incident/196480692024-01-08T13:46:29-08:002024-01-08T13:46:29-08:00Voxox Prime - Voice Network Impairement<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:47</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:08</var> PST</small><br><strong>Update</strong> - Voxox Engineers are currently still working on deploying the fix.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:12</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:57</var> PST</small><br><strong>Investigating</strong> - Voxox Engineers are investigating reports of inbound and outbound call failures.</p>tag:status.voxox.com,2005:Incident/189159272023-10-31T11:03:02-07:002023-10-31T11:03:02-07:00Voice Network - Inbound Calls Failing<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:01</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented for all effected services and Voxox Engineers will continue to monitor.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Update</strong> - Voxox Engineers continue to work with our underlying carrier to resolve the inbound failures.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Update</strong> - Voxox Engineers continue to work with our underlying carrier to resolve the inbound failures.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:58</var> PDT</small><br><strong>Update</strong> - Voxox Engineers continue to work with our underlying carrier to resolve the inbound failures.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>07:53</var> PDT</small><br><strong>Identified</strong> - Voxox engineers are still working with the underlying carrier that was identified to resolve the inbound failures.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:44</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers have received reports that calls are failing to a subset of customers. These reports are being investigated at this time.</p>tag:status.voxox.com,2005:Incident/183975262023-09-05T10:42:22-07:002023-09-05T10:42:22-07:00CloudPhone - SMS Interruption<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers are investigating reports that customers are unable to receive and send SMS.</p>tag:status.voxox.com,2005:Incident/179468292023-07-24T14:54:17-07:002023-07-24T14:54:17-07:00Cloud Phone - Voice Impairment and Portals Unreachable<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Monitoring</strong> - Voxox Engineers have implemented a fix and resolved the service disruptions. Engineers will be actively monitoring the network for stability.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:13</var> PDT</small><br><strong>Identified</strong> - Voxox Engineers have identified service disruptions due to instability on the network and workings towards a resolution.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Monitoring</strong> - Voxox Engineers have implemented a fix and resolved the service disruptions. Engineers will be actively monitoring the network for stability.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Identified</strong> - Voxox Engineers have identified the cause of the service disruptions and working towards resolving them. Your patience is greatly appreciated.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers are currently responding to reports from customers being unable to reach their mangement portals and also unable to receive or make calls at this time.</p>tag:status.voxox.com,2005:Incident/179330582023-07-23T16:52:00-07:002023-07-23T16:52:00-07:00Voxox - Network Service Impairement<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>16:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>14:49</var> PDT</small><br><strong>Update</strong> - We anticipate extended downtime for the current outage with no currently available expected time for resolution (ETR). Once an ETR is available, we will make sure to update this page to reflect at that time.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>13:30</var> PDT</small><br><strong>Identified</strong> - Voxox engineering teams have identified the source cause and working towards remidiation.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>13:12</var> PDT</small><br><strong>Investigating</strong> - Voxox engineering teams are currently investigating reports of services impacted on the Voxox network.</p>tag:status.voxox.com,2005:Incident/175359632023-06-10T21:24:42-07:002023-06-10T21:24:42-07:00Voxox Voice - Calling Impaired<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>21:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>21:03</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>20:51</var> PDT</small><br><strong>Identified</strong> - Voxox Engineers have been able to identify the source of the impairement and have verified the full reach of this current impairement. A fix is currently being worked on with updates to follow shortly.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>20:29</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers have received reports from a subset of customers unable to make calls. These reports have been confirmed to be affecting our Voice Network.</p>tag:status.voxox.com,2005:Incident/169237342023-04-21T04:27:41-07:002023-04-21T04:27:41-07:00Voxox Voice - Calling Impaired<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:22</var> PDT</small><br><strong>Monitoring</strong> - Voxox Engineers have implemented the network wide fix and all services have been restored. We will continue to monitor systems to ensure stability.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:48</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:56</var> PDT</small><br><strong>Identified</strong> - Voxox Engineers have identified the cause of the issues and are working towards implementing a fix. We have also confirmed reports that this impairment extends to other voice products on our network.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:11</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers are currently responding to reports that calling is impaired for our Business SIP Trunk customers.</p>tag:status.voxox.com,2005:Incident/168960182023-04-18T21:46:45-07:002023-04-18T21:46:45-07:00Inboud & Outbound Calling Impaired - Management Portal Impaired<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>21:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>21:10</var> PDT</small><br><strong>Monitoring</strong> - Our engineering team has been able to apply the fix to our network services, and all services have been restored while being actively monitored.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Update</strong> - For Wholesale and Enterprise Customers: <br /><br />Alternative methods of terminating traffic is available. Please reach out to our NOC via email (support@voxox.com) or through Skype (VoxoxNOC) for instructions on the available alternatives.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>03:53</var> PDT</small><br><strong>Update</strong> - Voxox engineers are continuing to work on restoring services.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>Update</strong> - Our engineers are still working on applying the fix to restore services.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:39</var> PDT</small><br><strong>Identified</strong> - The issue has been identified through an offending vendor. We are currently working to implement a fix.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Investigating</strong> - Voxox Engineers are investigating reports that all calling serivces are impaired, including access to management portals.</p>tag:status.voxox.com,2005:Incident/138886342022-11-28T16:16:24-08:002022-11-28T16:16:24-08:00Cloudphone.com Voice & Web Inaccessible<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:16</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:12</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:42</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.voxox.com,2005:Incident/138908122022-11-28T16:16:18-08:002022-11-28T16:16:18-08:00Wholesale SMS - Inbound/Outbound and Portal Inaccessible<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:16</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:14</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.voxox.com,2005:Incident/135607912022-11-21T06:10:00-08:002022-11-21T06:10:00-08:00Wholesale Voice Portal Inaccessible<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:10</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:05</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>05:58</var> PST</small><br><strong>Investigating</strong> - Voxox Engineers have received reports that customers are unable to access the Voxox Management Portal. This is currently being investigated.</p>tag:status.voxox.com,2005:Incident/134294222022-11-19T14:38:24-08:002022-11-19T14:38:24-08:00CloudPhone - Users Unable To Login<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>14:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:24</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>08:44</var> PST</small><br><strong>Investigating</strong> - Voxox engineers have received reports of customers being unable to login to their CloudPhone customer portals. These reports are currently being investigated.</p>tag:status.voxox.com,2005:Incident/127567292022-11-11T15:44:40-08:002022-11-11T15:44:40-08:00Voxox Wholesale Customer Portal Unreachable<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>15:44</var> PST</small><br><strong>Resolved</strong> - This incident was resolved at 11/10/2022 08:24:47 AM GMT+0</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> PST</small><br><strong>Investigating</strong> - Voxox engineers have received reports that the Voxox Wholesale Portal is unreachable by a subset of customers. Our engineers are currently working on addressing this issue.</p>tag:status.voxox.com,2005:Incident/127627962022-11-08T23:55:23-08:002022-11-08T23:55:23-08:00CloudPhone - Customer Management Portal Inaccessible<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:55</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:50</var> PST</small><br><strong>Monitoring</strong> - Voxox Engineers have implemented a fix and service has been restored to the mangement portal.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:32</var> PST</small><br><strong>Investigating</strong> - Voxox Engineers have received reports of customers unable to reach the CloudPhone management portal. This is currently being investigated.</p>tag:status.voxox.com,2005:Incident/110650012022-09-06T13:50:47-07:002022-09-06T13:50:47-07:00Voxox Office - Extension Network Issues<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:50</var> PDT</small><br><strong>Resolved</strong> - The fix was implemented by our engineers and full service has been restored.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being pushed across the network.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:57</var> PDT</small><br><strong>Investigating</strong> - Voxox has received reports that some customers phones are unable to connect to the Voxox Office network or having their connections drop. As of this time, it's affecting only a small set of customerws and is being investigated.</p>tag:status.voxox.com,2005:Incident/94768122022-03-06T19:00:42-08:002022-03-06T19:00:42-08:00Inboud & Outbound Calling Impaired<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:18</var> PST</small><br><strong>Investigating</strong> - Voxox Engineers have received reports that inbound and outbound calling is impaired. Our teams are investigating these reports.</p>tag:status.voxox.com,2005:Incident/93537842022-02-18T09:19:28-08:002022-02-18T09:19:28-08:00Calling degradation<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Investigating</strong> - Voxox teams are aware of and actively working to mitigate a problem affecting normal call clearing.</p>tag:status.voxox.com,2005:Incident/92255152022-02-02T19:09:12-08:002022-02-02T19:09:12-08:00CloudPhone and VoxDirect calling down, degraded performance for web portals<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:33</var> PST</small><br><strong>Update</strong> - We're continuing to monitor as systems are restored, VoxDirect and CloudPhone calling and webportals are currently unavailable.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:22</var> PST</small><br><strong>Monitoring</strong> - We've identified an issue affecting Cloudphone and VoxDirect, calling and webportal performance will be affected while systems restart.</p>tag:status.voxox.com,2005:Incident/92046202022-01-31T09:57:51-08:002022-01-31T09:57:51-08:00Some payments unable to process<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:57</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:22</var> PST</small><br><strong>Investigating</strong> - Voxox teams are investigating an issue with payment processing for a subset of users.</p>tag:status.voxox.com,2005:Incident/91726642022-01-27T09:26:02-08:002022-01-27T09:26:02-08:00Calling and Portal degradation<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:26</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:20</var> PST</small><br><strong>Monitoring</strong> - Voxox Teams have identified and mitigated an event that affected calling and portal access for a subset of customers.</p>tag:status.voxox.com,2005:Incident/91640202022-01-25T20:30:15-08:002022-01-25T20:30:15-08:00Email Notification Delays<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:35</var> PST</small><br><strong>Investigating</strong> - Voxox teams are aware of and working to resolve an issue causing delayed notification emails for a subset of users.</p>tag:status.voxox.com,2005:Incident/90467852022-01-10T08:16:30-08:002022-01-10T08:16:30-08:00Portal and Calling<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Resolved</strong> - Voxox teams have restored services to affected customers.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Investigating</strong> - Voxox teams are aware of an actively working to resolve an issue impacting calling and portal access for some customers.</p>tag:status.voxox.com,2005:Incident/88469102021-12-14T12:10:30-08:002021-12-14T12:10:30-08:00Portal Slowness<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:10</var> PST</small><br><strong>Resolved</strong> - As of 11:58 PST services have normalized following the failover from an offending transit provider.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Investigating</strong> - Voxox teams are aware and working to repair issues related to slow portal performance</p>tag:status.voxox.com,2005:Incident/88469312021-12-14T12:10:06-08:002021-12-14T12:10:06-08:00Intermittent Issues with Calling<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:10</var> PST</small><br><strong>Resolved</strong> - As of 11:58 PST services have normalized following the failover from an offending transit provider.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Investigating</strong> - Voxox teams are aware and working to repair issues impacting calling for a subset of customers</p>