Voxox Status - Outbound Calling Impairement

Outbound Calling Impairement - Cell Service Feature

Incident Report for Voxox

Resolved

This incident has been resolved.

Posted Aug 06, 2020 - 14:58 PDT

Monitoring

Voxox Engineers have implemented a fix for this issue and are monitoring for any further reports of the issue.

Posted Aug 06, 2020 - 14:20 PDT

Identified

Voxox Engineers have identified the cause of the current impairement using the Cell Service feature.

Posted Aug 06, 2020 - 11:55 PDT

Investigating

Voxox Engineers have identified a small subset of Cloud Phone customers who are unable to place calls through the application using the Cell Service - Outbound Call Method feature. This is not affecting customers using Wifi/Data - Outbound Call Method feature.

Posted Aug 06, 2020 - 11:48 PDT

This incident affected: Cloud Phone (Voice Service).