Text-to-Speech greeting fields are blank for some users

Incident Report for Voxox

Resolved

We've identified the issue and are working on a permanent resolution. If your account remains affected, please reach out to Support and we will restore that functionality for your specific greeting.

Posted Nov 05, 2019 - 21:46 PST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2019 - 17:53 PST

Investigating

Although functionality of text-to-speech greetings remain unaffected, the fields themselves are blank for some users. We're investigating the cause and working towards a solution now.

Posted Nov 05, 2019 - 11:01 PST

This incident affected: Cloud Phone (Online Management Portal) and VoxDirect (Online Management Portal).